Branch Service Representative

THE COMPANY
E TRADE is a leading financial services company and a pioneer in the online brokerage industry. Having executed the first-ever electronic trade by an individual investor more than 30 years ago, the company has long been at the forefront of the digital revolution, offering easy-to-use solutions for individual investors and stock participants. Founded on the principle of innovation and determined to level the playing field for individual investors, E TRADE delivers digital platforms, tools, and professional assistance to help investors and traders meet their near-and long-term investing goals. The Company provides these services both online and through its network of customer service representatives and financial consultants - over the phone at two national branches and in-person at 30 E TRADE branches.
SUMMARY
Entry-level position utilizes excellent customer service and problem solving skills to confidently provide information and education to E TRADE FINANCIALs customers in a timely, efficient, professional manner. The Branch Services Representative position serves as one of the first points of branch contact for walk in customers and prospects. This position will be responsible for initiating customer relationships through walk-ins and phone contacts. This position will be required to greet clients, handle customer service inquiries, direct clients to the appropriate channels, process checks and assist with documents.
RESPONSIBILITIES
Responsible for providing customer service and assistance to walk-in customers while managing the front reception daily, as assigned.
Provide direction to new customers by being responsive to their needs, inquiries and requests.
Address routine and non-routine inquiries from customers and prospects.
Oversee resolution of service issues as needed.
Develop service to sales opportunities for Financial Consultants in the branch.
Proactive inbound/outbound sales.
Seek referral opportunities and follow up on leads.
Partner with Financial Consultant on complex client/prospect business opportunity.
Participate in execution of local marketing development plan.
Sales skills including product knowledge, presenting multiple options and proactive outbound calling efforts, ability to compare and contrast investments.
Interacts with internal cross-functional partners to resolve client issues and escalations (Research & Resolution, Operations and Retirement and Tax).
REQUIREMENTS
2-Years customer service experience, or 1-year call center experience, or equivalent combination
BS / BA Degree, or an equivalent combination of education, training, and experience
Integrity and the ability to handle sensitive information and maintain confidentiality
Excellent listening, written, and verbal communication skills
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and conscientiousness
Demonstrates self-confidence and the ability to maintain composure in difficult situations
Basic understanding of relationships created by diverse customer and employee groups.
Proactive and anticipates situations, develops proposals, and positive solutions.
Appropriately identifies when to seek assistance or escalate.
Ability to set and achieve goals, and work independently.
Capacity to learn new skills and knowledge on an independent level to enhance personal development and achieve career goals.
Demonstrated PC skills including familiarity with word processing, MS Office, spreadsheets and database management.
Series 7 and 63 licenses, if not already held, must be obtained within 6 months of hire.
DESIRED
4-Year Degree preferably in Finance, Business Management/Administration, or related field.
Experience in the Financial Services industry, including banking and business management.

We offer a competitive and comprehensive benefits package. Please visit https://etradecareers.com/why-work-at-etrade/employee-benefits to learn more about the opportunities.
E TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.
ETRRSR
Category: Brokerage Sales
Location: Scarsdale, NY
Job ID: IRC129479
Posted Date: August 22, 2017


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